Coronavirus Update

Safety remains our overriding priority. As the Coronavirus (Covid-19) outbreak continues to evolve, we are monitoring the situation closely and updating guidelines based on current National, State Health Department Guidelines and Industry Best Practice. 

You will find here important information about Covid-19, and protocols to help prevent the spread of Covid-19 and reduce the potential risk of exposure for yourself, your practitioner and those you come into contact with including; Pre-appointment Covid-19 Screening Questionnaire, QR Checking & Vaccination Certificate, Reducing the Risk, In Studio Procedures and our Covid-19 Cancellation Policy. 

Your participation is important to help us take precautionary measures to protect everybody in the studio and your co-operation is appreciated. 

When coming for class or treatment please note the following:

• DO NOT attend the studio if you are unwell with fever, cough, sore throat or have been in contact with someone with these symptoms. 
• Must have received Covid-19 Vaccination
• Complete the Coronavirus (Covid-19) Screening Questionnaire before attending (if required) 
• Bring your own water bottle 
• Bring your own mat and props (if necessary/possible)

On arrival:

• QR Checkin & show Vaccination Certificate (if required by DHHS)
• Temperature taken with contactless thermometer (during high risk times)
• Wear a well fitting approved face mask for in studio treatments..
• Utilise hand sanitiser upon entering and leaving the treatment room/studio
• Keep 1.5m distance at all times except when the treatment is in progress
• Treatment may be modified to reduce face to face exposure within 1.5m

In line with industry best practice we are conducting a simple Coronavirus (Covid-19) Questionnarie for screening prior to your appointment or class. Your will receive an SMS 24 hours prior to your appointment time. The message confirms details of your booking and asks you to; 

1. Reply Y to confirm OR call 0417554490 to reschedule, AND
2. Complete Covid-19 Questionnaire prior to your appointment (link in SMS) or verbal.

The Questionnaire includes Symptom Checker, Contact/Hot Spots, Travel & Vaccination Status and can be completed online prior to your appointment saving time on checkin. We thank you for your help with this process. 

When you book a class or treatment as always we record your name, address, and contact phone number in our booking system. In addition, to help government contact tracers keep Victorians safe, all businesses are now required to use the Victorian Government’s QR code through the Service Victoria app. You are required to checkin on arrival and show Vaccination Certificate to your Practitioner/Teacher (if required by DHHS).

Your treating Practitioner/Teacher has/will:

• Have completed the Australian Department of Health Covid-19 infection control training
• Comply with Covid-19 Screening procedures on arrival 
• Practice and recommend hand hygiene & cough/sneeze procedures and social distancing (where appropriate) prior to, during and after in studio visits
• Wear an approved and industry best practice face mask
• Maintain exceptional personal hygiene standards
• Direct clients to use hand sanitiser on arrival and departure
• Treatment room, equipment and tables will be cleaned prior to each appointment with hospital grade disinfection. Single use of towels maintained with Covid-19 safe laundering protocols. 
• All frequently touched surfaces will be cleaned regularly including door handles, light switches, chairs
• Non contact payment procedures preferred. Note Hicaps claims still required to be signed.
• Restricted session times, staff/client numbers will apply for the foreseeable future. 
• Appropriate time will be allocated between appointments for cleaning procedures detailed above.

If you or your Practitioner/Teacher are feeling unwell with Covid-19 symptoms and class/treatment is required to be cancelled for health reasons you will receive a full refund if paid in advance. 

In addition to your local Department of Health and Human Services resources you will find helpful resources at Health Direct including information on Covid-19 Vaccination, symptoms and testing, living with Covid-19, avoiding infection, travel and restrictions, and information for groups at higher risk.